Daniel and Frank Glaser started Heirloom because they were dissatisfied with the typical short-term home rental experience. They wanted guests to enjoy consistent, high-quality home rentals that feel connected to the local culture and community and offer ample space to come together as a group.
They found the only way to guarantee this level of guest satisfaction was to manage and renovate each home to their exacting standards. By hiring local support teams to make sure travelers are genuinely connected to the cities they want to explore, they could provide a travel experience that cannot be replicated by the anonymous hotel industry.
When they purchased their first homes in Boston and New Orleans, they used family heirlooms to fill the home. These pieces were full of history and meaning. This allowed the creation of something that cannot be ordered online or mass produced. And thus, Heirloom was born.
Now operating with almost 100 properties in four geographies, Heirloom is well on its way to accomplishing its mission: ensuring that every guest has a world-class hospitality experience worth sharing.
Executive Vice President (Operations)
Manager, Marketing & Communications