Careers

Join a team of dedicated individuals looking to change the way the world travels.

Join Our Team

Heirloom is composed of passionate and innovative creators who view challenges as opportunities to build something great. 
We invest in our people and we are always excited for new talent to join our team. 
Have we sparked your interest? Take a look at our available roles to start your journey with Heirloom today!

Job Openings

Qualified applicants should submit the materials listed below to jobs@stayloom.com or via the appropriate LinkedIn job post. 

SALES & GUEST COMMUNICATIONS

The Hospitality Specialist is often the first point of contact guests have with Heirloom. The Hospitality Specialist is responsible for ensuring that guests with confirmed reservations (those about to arrive, currently staying with us, or recently departed) are receiving accurate and brand consistent communication at all times.

Essential Functions

  • Process all incoming guest communications (text, email, phone call, online message, etc) in accordance with company policy.
  • Represent the Heirloom brand in all communications and interactions.
  • Respond to all platform support messages in a timely and policy-oriented manner.
  • Work collaboratively with departmental management to optimize current Customer Support practices, policies, and resources.
  • Facilitate communication between GC team and ground team to resolve escalations addressing the root cause of the issue.
  • Actively solicit reviews from satisfied guests.
  • Participate and contribute to all scheduled departmental meetings
  • Foster a supportive culture of professional development within the GC department
  • Analyze guest feedback and work within and across departments to address guest concerns with sustainable solutions.
  • Build rapport with customers through friendly, engaging, and brand-consistent communication.

Requisites

The Hospitality Specialist is a process-driven team player, clear communicator, and creative problem solver.

  • 1-3 years of experience working in a customer service role
  • Native fluency in English (spoken, written, and reading)
  • Lives in or within commuting distance to New Orleans, LA
  • Excellent verbal and written communication skills – Polished telephone manner
  • High energy – thrives in a fast-paced work environment
  • Knowledge of hospitality industry is a plus
  • Prior call center experience is a plus

Schedule & Compensation

  • This role is based out of Heirloom’s New Orleans office. Our office currently has a hybrid work model, with work from home flexibility available.
  • In addition to a competitive base salary, this role also includes uncapped performance based pay (commission) and a benefits package (insurance, 401k, PTO, employee stays at Heirloom properties, etc).
  • This is a full time role that requires 4 work days/week, with 3 days off. There are two fixed schedules available:
  • Schedule : 35 hours
  • Monday: 2:00 pm -11:00 pm CST (9 hours)
  • Tuesday: 2:00 pm -11:00 pm CST (9 hours)
  • Wednesday: OFF
  • Thursday: OFF
  • Friday: OFF
  • Saturday: 2:00 pm -11:00 pm CST (9 hours)
  • Sunday: 3:00 pm – 11:00 am CST (8 hours)

PROPERTY OPERATIONS

Apply Now

General Overview

The Maintenance Technician plays a central role in the daily operation of Heirloom – Austin’s growing portfolio. In partnership with the Property Operations and Housekeeping, the Maintenance Technician is responsible for executing on basic repairs and preventative maintenance to ensure that all properties fulfill Heirloom’s property maintenance and brand standards. A successful candidate is a reliable team player, a resourceful problem solver with previous maintenance experience.

Essential Functions

– Handling scheduled preventative maintenance and basic repairs and maintenance, including, but not limited to:
Essential home repairs, including, but not limited to: repairing/replacing garbage disposals, unclogging drains, replacing toilets, replacing ceiling fans, etc.
Troubleshooting equipment repairs (HVAC, electrical, plumbing), helping determine if a third party technician is necessary
Hanging & Mounting: art, mirrors, decor, light fixtures, hooks, floating shelves, etc
Basic landscaping and groundskeeping: weed whacking, mowing, weeding, etc
Essential pool maintenance: Troubleshooting repairs, skimming, re-connecting pool vacuum, setting equipment timers
Basic carpentry repairs: repairing/replacing broken support rails in beds and couches, replacing balcony bannisters
Drywall repair (patching and painting)
Assists with conducting routine inspection of premises, equipment, and systems
Diagnosing mechanical, plumbing, and electrical issues and correcting them or coordinating with the Property Manager to schedule repairs, as necessary
– Assists in overseeing technicians when professional repairs are necessary
– Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
– Assist with new property installations on an as needed basis
– Hang and mount art, decor, window treatments, mirrors, and light fixtures
– Stock and maintain the company tool kit
– Assume emergency on-call duty, when assigned
– Special projects, as assigned

Requisites

– Must have a valid driver’s license, an upstanding driving record, and access to their own dependable truck and/or van (not a sedan)
– A monthly gas stipend will be provided for the use of the vehicle for work
Lives in close or commutable proximity to – Austin (within 30 minutes)
Prior in-house maintenance experience (3-5+ years)
– Highly proficient in the use of hand and power tools
– Prior experience with hanging and mounting art, mirrors, decor, window treatments, and decor
– Including how to safely hang oversize and overweight items
– Prior experience with drywall repairs and painting
– Can patch and repair drywall damage (example: blemishes the size of a grapefruit)
– Prior experience with basic carpentry: feels comfortable repairing a broken bed support beam, can build a basic floating shelf, can repair a screen door
– Prior experience with basic plumbing: can repair and replace a toilet and garbage disposal, can unclog a drain and knows when a professional should be called
– Can replace and hang electrical fixtures: pendants, sconces, ceiling fans, etc.
– Able to comfortably lift 50lbs and climb a ladder
– Bilingual (English/Spanish) is a big plus, but not a firm requirement
– Any kind of construction background or trade certification is a plus, but not a firm requirement

Schedule & Compensation

The Maintenance Technician is a full time salaried role with benefits (PTO, health insurance, etc) based in Austin, TX. The work schedule is variable and is based on business needs. Weekend availability is required.

Apply Now

Position Overview

  • Oversight of post-launch property operations in Savannah, GA and Nashville, TN – unwavering commitment to guest satisfaction.
  • Reports to the Director of Property Operations
    Performance evaluated against:
  • Guest Satisfaction and cleaning reviews (based on weekly review report)
  • Team Growth/Personnel
    Vendor Management (housekeeping, repair, maintenance, etc.)
  • Consumable supply spend
  • Ticketing data metrics (including attainment milestones for billable resources)
  • NIMS tech scores

Essential Functions

  • Team growth and management:
    Schedule, performance, and HR relationship management for market employees
  • Team member onboarding and training in all assigned markets
  • Liaison between local team and corporate management
  • Designated point of contact for external stakeholders: management clients, neighborhood management, master lease landlords, external vendors.
  • Manage market contracts and vendors: housekeeping, landscaping, pool/hot tub, HVAC, pest control
  • Responsible for day-to-day administration of all management company infrastructure: storage spaces, vehicles, loaned equipment, etc.
  • Monthly closing responsibilities
  • Answer any questions about OPEX expenses in their market
  • Initial review of Property Management and Maintenance Technician billable hours and expenses
  • Expense approval and management for the designated market(s): consumable supplies, repairs, and client approval
  • Property and amenity onboarding and termination within the market(s)
  • Administrative oversight of capital improvement projects

Requisites

  • 5+ years of property hospitality operations experience
  • Fluency in facility operation and management
  • Lives in Savannah, GA or within 30 mins driving distance with access to reliable personal transportation
  • Experience leading and building hospitality teams rooted in excellence
  • Experience in vendor sourcing, negotiation, and management
  • Willing and able to travel domestically: Regional Managers are required to travel to each remotely managed market for an average of 5-8 business days/quarter.
  • Entrepreneurial spirit, previous experience working in startups is a plus
  • Valid driver’s license, upstanding driving record
Schedule & Compensation
 
  • Full-time position based in Heirloom’s Savannah, GA market
  • This is a salaried position with benefits (PTO, 401k, health insurance, paid sick time, preferential program for employees to stay at Heirloom homes, etc.)
  • Regional Managers are required to travel to each remotely managed market for an average of 5-8 business days/quarter. Travel commitment may be higher during the first 90 days of employment for training purposes. A new Regional Manager can expect to travel up to 30% of the time during their initial 90 days of employment.
  • In addition to salaried compensation and benefits, the Regional Manager is also eligible for performance based bonus pay.

Apply Now

Position Overview

  • Market level oversight of post-launch property operations – unwavering commitment to guest satisfaction.
  • Reports to the Director of Property Operations
    Performance evaluated against:
  • Guest Satisfaction and cleaning reviews (based on weekly review report)
  • Team Growth/Personnel
  • NIMS tech scores
  • Vendor Management (housekeeping, repair, maintenance, etc.)
  • Consumable supply spend
  • Ticketing data metrics (including attainment milestones for billable resources)

Essential Functions

  • Team growth and management:
  • Schedule, performance, and HR relationship management for market employees
  • Team member onboarding and training in all assigned markets
  • Liaison between local team and corporate management
  • Designated point of contact for external stakeholders: management clients, neighborhood management, master lease landlords, external vendors.
  • Manage market contracts and vendors: housekeeping, landscaping, pool/hot tub, HVAC, pest control
  • Responsible for day-to-day administration of all management company infrastructure: storage spaces, vehicles, loaned equipment, etc
  • Monthly closing responsibilities:
  • Answer any questions about OPEX expenses in their market
  • Initial review of Property Management and Maintenance Technician billable hours and expenses
  • Expense approval and management for the designated market(s): consumable supplies, repairs, and client approval
  • Property and amenity onboarding and termination within the market(s)
  • Administrative oversight of capital improvement projects

Requisites

  • 3-5+ years of hospitality operations experience
  • Fluency in facility operation and management
  • Experience leading and building hospitality teams rooted in excellence
  • Experience in vendor sourcing, negotiation, and management
  • Exemplary planning, Multi-tasking, and time-management skills
  • Organized and process oriented
  • Entrepreneurial spirit, previous experience working in startups is a plus
  • Exceptional verbal and written communicator
  • Proactive approach to problem solving (critical thinker), resourceful
  • Lives in New Orleans, LA or within 30 mins driving distance with access to reliable personal transportation
  • Valid driver’s license, upstanding driving record

LICENSING & COMPLIANCE

Apply Now

Essential Functions

Short Term Rental Licensing: 70% of your time commitment 

  • Apply for short term rental permits and manage renewals 
  • Responsible for document compilation in support of new license applications and renewals
  • In person follow-up on submitted applications or for general inquiries.
  • Manage all ongoing short term rental-related casework within and across markets
  • Research and manage the permitting process for assorted transient lodging uses
  • Follow developments and changes in local ordinances closely

Claim Management: 15% of your time commitment

  • Conduct discovery, case management, and document compilation in support of: 
  • Consumer Affairs Cases
  • Payment disputes
  • Better Business Bureau cases
  • Incident reports
  • Internal Compliance audits and case studies
  • Responsible for maintaining Heirloom’s internal legal filing and CRM infrastructure. 
  • Special projects (such as legal research and drafting memorandums), as assigned.

Neighborhood Impact Management Strategy (NIMS): 15% of your time commitment

  • Work in collaboration with Guest Communications and Property Operations to address and manage neighborhood relationships.
  • Manage Neighbor Relations at Sensitive Properties 
  • Incident follow-up. Data compilation from security monitoring devices (Arlo, HikVision, NoiseAware) and memorandum drafting.
  • Manage and oversee the Guest Screening Process Compliance 
  • Audit Security Monitoring Dashboard. Confirm that security systems are functioning properly and collaborate with market specific Property Managers to get systems back online.

Requisites

A successful Licensing & Compliance Coordinator has a strong understanding of and interest in land use, zoning, and real estate law. 

  • Background: 2+ years experience working as a paralegal and/or legal assistant
  • Excellent written and verbal communication skills
  • Meticulously organized and detail oriented
  • Experience with real estate law, land use, and zoning strongly preferred, but not required. 

Schedule & Compensation

  • This role is based in Heirloom’s New Orleans office. Our office is located in Mid-City on Canal St. right by the public library. We will have a hybrid work model, requiring 3 days in the office per work week. 
  • This is a salaried role with eligibility for benefits (insurance, 401k, PTO,  employee stays at Heirloom properties). In addition to a base salary, this role is eligible for additional performance based compensation. 

At Heirloom, we are committed to creating a workplace where every employee is comfortable being their authentic self. Just like our properties, we believe that every person is one-of-a kind and we are proud to be an equal opportunity employer. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identify or any other factor protected by applicable federal, state, or local laws.